Show Notes
ISO 9001 is the world’s most widely used quality management standard. Originally developed with manufacturing quality assurance in mind, it has evolved to help organizations of all sizes and across all sectors manage quality, improve processes, meet customer expectations and deliver consistent products and services.
In this episode, Matthew speaks with Isabela Santos-Barton, Compliance Manager at Cundall, an international engineering consultancy specializing in building design, engineering and sustainability, to explore a simple question: what has ISO 9001 ever done for Cundall?
Isabela explains how ISO 9001 shapes organizational culture, supports consistency across international operations, brings different standards together and contributes to improved organizational performance.
Episode artwork image © Andrew Heptinstall
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