Show Notes
The BSI Inclusive Service Kitemark combines the best practice from the international standard ISO 22458 for consumer vulnerability and the requirements of some of the UK’s leading regulatory bodies. It was created to help consumers have confidence in services when they need them most and to allow organizations to demonstrate their best inclusive service practices.
In this series, Matthew speaks to organizations who have been certified to the Inclusive Service Kitemark. They describe the operational improvements they made to achieve the Kitemark. What achieving the Kitemark means in terms of delivering positive outcomes for consumers. And the advice they would give to other organizations wanting to start their own journeys to achieve this Kitemark.
This episode of the series features PayPlan, a debt advice provider. For almost 30 years they’ve helped over 1 million people to become debt-free. And every year help over 100,000 more people with their finances. Matthew speaks to PayPlan’s Managing Director John Fairhurst and Vulnerable Client Manager Emma Gibbons about why the Inclusive Service Kitemark is so important to them.
Series | Inclusive Service Kitemark
Find out more
BSI Kitemark for Inclusive Service
ISO 22458 | Consumer vulnerability
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